Terms
These terms apply when you use Frameboard, operated by Frameboard, registered in the Netherlands, Chamber of Commerce number 42157501. Using the service means you accept them.
Marie Vierdagstraat 82, 3824 KG Amersfoort, Netherlands
Your account
Keep your password to yourself and your email address current, because it is the only way we can reach you. An account belongs to one person. You are responsible for what happens under it, and you must be old enough to enter a contract where you live.
Your work is yours
You keep every right in the material you put into Frameboard. You give us only the narrow permission needed to actually run the service: to store your work, to display it back to you, and to show it to the people you deliberately share it with. That permission ends when you delete the material. We do not use your work to train AI models, and we do not sell it or license it to anyone.
You are responsible for having the right to upload what you upload. Reference images and clips frequently belong to someone else, and Frameboard being a private planning tool is not itself a licence.
Fair use of the service
Do not use Frameboard to store or share unlawful material, to break into other people's accounts, to work around plan limits, to hammer the API automatically, or to resell the service as your own. We can suspend an account that does, and will explain why.
Plans and payment
Frameboard has a Free plan and two paid plans, Pro and Studio, billed monthly or yearly. The prices on the pricing page exclude VAT, which is added at checkout based on where you are. Studio is priced per editor, with a minimum number of editors shown on the pricing page.
Payments are handled by Stripe. Orders are currently sold through Link, Stripe's reseller service, which issues your receipt and invoice and is the name you will see on your card statement. Your paid plan starts as soon as the payment is confirmed.
Renewal and cancelling. A subscription renews automatically at the end of each month or year until you cancel it. You can cancel, change plan, update your payment details and download invoices at any time from your account page. Cancelling stops the next renewal. You keep the paid plan until the end of the period you already paid for, and then the account moves to Free. Moving to a bigger plan takes effect straight away and is charged pro rata. Moving to a smaller one takes effect at the end of the current period.
Free trial. New accounts can start a 30-day free trial of Pro. A payment card is required to start it, and nothing is charged during the trial. Unless you cancel before the trial ends, it converts automatically into a Pro subscription at the monthly or yearly price you chose, and the first payment is taken on the day the trial ends. We email you 7 days and 1 day before that date. You can cancel at any time during the trial from your account page, without being charged; the account then moves to Free when the trial ends. Each account can have one trial.
Right of withdrawal. If you are a consumer in the EU, you can withdraw from a new subscription within 14 days of buying it, without giving a reason, by emailing info@useframeboard.com. We then cancel the subscription and refund the payment in full. Apart from that, a period that has already started is not refunded when you cancel.
Failed payments. If a renewal payment fails, you keep your plan while the payment is retried. If it still cannot be collected, the subscription ends and the account moves to Free.
Price changes. We will email you at least 30 days before a price change affects your subscription. The new price applies from your first renewal after that, and you can cancel before then.
Moving to Free never deletes anything. You keep read and export access to every production you made, as described on the pricing page.
Free accounts have limits on the number of productions and on media storage. Both are shown in the app and may change with notice.
Availability
Frameboard is offered as it is, with no promised uptime while it is this young. We may change, interrupt or withdraw features. If we ever discontinue the service we will give reasonable notice and time to export your work, which you can do at any point anyway. Every production exports to JSON, PDF and CSV.
Ending it
You can delete your account whenever you like, from the account page, and it takes effect at once. We may close an account that seriously or repeatedly breaks these terms, and other than in clear-cut abuse we will contact you first.
Liability
Nothing here limits liability that cannot lawfully be limited, including for death, personal injury, or our own intent or gross negligence. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, including lost profit or lost production time, and our total liability is capped at what you have paid us in the twelve months before the claim. Keep your own backups of anything you cannot afford to lose. The export tools are there for that.
Governing law
Dutch law applies, and disputes go to the competent court in the Netherlands. If you are a consumer, this does not remove protections you have under the law of the country you live in.
Changes
We will update these terms as the product grows. Material changes are announced by email before they take effect, and the date at the top of this page always tells you which version you are reading.